How can we help you?
Search our knowledge base or browse frequently asked questions below.
For Students
Learn how to find tutors, book sessions, and track your progress.
For Tutors
Guides on completing your profile, getting verified, and managing earnings.
Security
Information about safe payments, location sharing, and account protection.
Frequently Asked Questions
Our platform uses proximity matching! Simply go to the Find Tutors page. If your location is set in your profile, tutors will be automatically sorted by distance from you. Look for the "km away" badge on tutor cards.
Yes! All payments are processed through encrypted gateways (Chapa). We hold the payment in our secure system and only release it to the tutor after the session is completed or confirmed by you.
After registering, go to your Profile Settings and upload your educational documents and identification. Our admin team will review your credentials within 24-48 hours. Once verified, you'll see a blue "Verified" badge on your profile.
Don't worry! If a tutor fails to attend a session, simply "Report an Issue" from your sessions dashboard. Once confirmed, you will receive a 100% refund or credit for a future session.
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